Refund Policy

1. Overview

Devainer Ltd is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds are available for our browser extensions and digital products. Please read this policy carefully before making a purchase.

2. Refund Eligibility

2.1 Refundable Purchases

Refunds are available for:

• Premium subscriptions or licenses purchased within the last 14 days
• Purchases made in error or duplicate charges
• Services that fail to function as advertised due to technical issues
• Unauthorized charges or fraudulent transactions

2.2 Non-Refundable Purchases

The following purchases are NON-REFUNDABLE:

• Free extensions or tools (no payment required)
• Digital products that have been downloaded, installed, or accessed
• Extensions used for more than 14 days from the purchase date
• Purchases made more than 14 days ago
• Refunds requested after the 14-day window has expired
• Custom or personalized services
• Purchases made with promotional or discount codes (unless specifically stated)

3. Refund Request Process

To request a refund, follow these steps:

1. Send an email to info@devainer.com with the subject line "Refund Request"
2. Include your order number, purchase date, and reason for the refund request
3. Provide any supporting documentation (screenshots, error messages, etc.)
4. Allow 5-7 business days for our team to review your request

4. Refund Timeline

Once your refund request is approved:

• Processing time: 5-7 business days for review and approval
• Refund issuance: 3-5 business days after approval
• Bank processing: 5-10 business days (depending on your financial institution)

Total refund time may take up to 15-20 business days from the initial request.

5. Refund Method

Refunds will be issued using the original payment method:

• Credit/Debit Card: Refund credited back to your card
• PayPal: Refund sent to your PayPal account
• Bank Transfer: Refund transferred to your bank account

Refunds cannot be issued to a different payment method than the original purchase.

6. Subscription Cancellation

For recurring subscriptions:

• You can cancel your subscription at any time
• No refund for the current billing period is provided
• Your access will continue until the end of the current billing cycle
• Future charges will be stopped immediately upon cancellation

7. Exceptions and Special Cases

Devainer Ltd may approve refunds outside the standard policy for:

• Technical failures or service outages affecting functionality
• Unauthorized or fraudulent transactions
• Billing errors or duplicate charges
• Significant changes to service features or functionality

These exceptions are evaluated on a case-by-case basis at our discretion.

8. Dispute Resolution

If you disagree with our refund decision:

• Contact us at info@devainer.com with additional information
• Provide detailed documentation supporting your claim
• Allow 7-10 business days for a secondary review
• If unresolved, you may file a dispute with your payment provider

9. Chargeback Policy

If you initiate a chargeback or dispute with your payment provider without contacting us first, we reserve the right to:

• Suspend or terminate your account
• Revoke access to all services and extensions
• Report the chargeback to relevant authorities
• Pursue legal action to recover damages

10. Digital Product Nature

Please note that our extensions and digital products are non-tangible goods. Once downloaded or installed, they cannot be "returned" in the traditional sense. This is why our refund policy has strict guidelines regarding the 14-day window and non-refundability of accessed products.

11. Policy Changes

Devainer Ltd reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For refund requests or questions about this policy, please contact us at: